This post is by SeriousWork author Sean Blair, who spends most of his time facilitating meetings and workshops for clients in many countries on behalf of ProMeet, a professional facilitation business.
Firstly he proposes that there are five levels of listening that we use in meetings. Next he explains how LEGO® SERIOUS PLAY® uses three modes of communication that results in higher levels of listening. Finally, for facilitators familiar with LEGO® SERIOUS PLAY®, Sean shares how to help people listen and understand even more fully.