LEGO Serious Play training FAQ
LEGO® SERIOUS PLAY® Facilitation Training and Certification

T's & C's

The legal bit

Let's all be clear

We hope you will find the answer you are looking for in the below, if not head to our contact form and drop us a message.

Terms and conditions
  • Online courses

    These Terms and Conditions should be read and accepted by you prior to accepting a place on any of our Online courses. You accept that by purchasing our service, you agree to be bound by these Terms and Conditions. Serious Outcomes Limited is a registered Company trading as SeriousWork and ProMeet.

    1. Payment terms

    Places for LEGO® SERIOUS PLAY® Online Facilitation Training can either be booked online at https://www.serious.global/shop/ or via hi@serious.global. Standard payment terms for online training courses are: All outstanding balances must be paid in full 2 weeks before the course commences. Please quote purchase order numbers where applicable. Once a place has been booked on a SeriousWork Online course, then a binding contract will be deemed to have been formed between Serious Outcomes Ltd and the Customer. All Terms and Conditions will apply from this date.

    2. Fees
    As a UK business, all SeriousWork Online courses delivered in the UK or Europe are subject to the current UK VAT rate. Business to business transactions with the EU are outside the scope of UK VAT but the Customer must provide a valid EU VAT number. It is then incumbent upon the Customer to use the 'reverse charge’ to show the VAT in their return. If an EU Customer does not have a valid EU number, VAT will apply. UK customers are liable to pay VAT. Customers based in the rest of the world are outside the scope of UK VAT and VAT will not apply.

    3. Cancellations
    Should circumstances mean that the Customer must cancel their attendance at a course we will transfer their booking to a future course or alternatively the following refund structure will apply:
    More than four weeks prior to the course start date – 100% refund
    Two to four weeks prior to the course start date - 50% refund Less than two weeks prior to the course start date – no refund
    Non-attendance at course - no refund
    Please note cancellations must be made in writing via email. In extenuating circumstances the refund structure may be flexible.

    4. Unforeseen circumstances Serious Outcomes Ltd reserve the right to cancel any course with insufficient numbers. In this event, the Customer will be given as much notice as possible and offered either an alternative course date or a full refund.
    If, for whatever reason, it is necessary for Serious Outcomes Ltd to postpone or change the date of the training, Serious Outcomes Ltd shall not be liable for any expenditure, damage or loss incurred by the Customer.
    Liability will be limited to the cost of the course.
    If by re-arrangement or postponement the training can take place, it will also be subject to these existing terms and conditions.

    5. Changes
    The Customer may alter the names of course participants up to 10 working days prior to the start of the course. Changes requested after this time will incur a £25 administration charge per name . Any resulting additional costs for materials and postage must be paid by the Customer prior to goods being sent.
    Serious Outcomes Ltd reserves the right to make alterations to the training where necessary.
    Serious Outcomes Ltd reserve the right to exclude Customers from the course (without refund) at any time if their behaviour is such that it impacts on our ability to deliver the course as originally intended.

    6. Serious Work IP

    Customers will respect SeriousWork’s practised-based approach to training LEGO® Serious Play® facilitators. You are free to use the SeriousWork ideas and methodologies explained in respect of your own facilitation practice. You agree NOT to use SeriousWork training IP including our training model, approach or workshop plans, to train other LEGO® Serious Play® facilitators. Any such breech will be viewed as an “Intellectual Property Infringement” in accordance with UK Intellectual Property law which includes, but is not limited to, all aspects of trade marks, patents, copyright and designs. If you'd like to be a SeriousWork LEGO® Serious Play® facilitator trainer, training individuals, groups or organisations the SeriousWork way, you agree to be licensed by us first.
  • In house courses

    These Terms and Conditions should be read and accepted by you prior to accepting an in-house proposal. You accept that by purchasing our service, you agree to be bound by these Terms and Conditions. Serious Outcomes Limited is a registered Company trading as SeriousWork and ProMeet.

    1. Payment terms In-house proposals for LEGO® SERIOUS PLAY® Facilitation Training can be requested via https://www.serious.global/learn/in-house-lego-serious-play-training-course/. Proposals should be accepted in writing via email.
    Serious Outcomes Ltd standard payment terms for in-house training courses are: Full contract value should be paid 4 weeks before the training commences. Please quote purchase order numbers where applicable. Once the proposal has been accepted for an in-house course, then a binding contract will be deemed to have been formed between Serious Outcomes Ltd and the Client. All Terms and Conditions will apply from this date.

    2. Fees In-house courses are charged on the basis of agreed contract value (as per the proposal) plus agreed expenses.
    As a UK business, all SeriousWork In-house courses delivered in the UK or Europe are subject to the current UK VAT rate. Business to business transactions with the EU are outside the scope of UK VAT but the Client must provide a valid EU VAT number. It is then incumbent upon the Client to use the 'reverse charge’ to show the VAT in their return. If an EU Client does not have a valid EU number, VAT will apply. UK Clients are liable to pay VAT. Clients based in the rest of the world are outside the scope of UK VAT and VAT will not apply.

    3. Cancellations
    Should circumstances mean that the Client must cancel their course the following charges will be applicable:
    More than four weeks prior to the course start date – 15% of contract value Two to four weeks prior to the course start date – 50% of contract value Less than two weeks prior to the course start date – 100% of contract value Please note cancellations must be made in writing via email. Where payments have been made in advance, a refund will be provided after the appropriate deductions.
    Where payment is yet to be made, an invoice will be issued for the appropriate cancellation fee.
    The Client will be liable for reimbursing the cost of any travel, accommodation and subsistence expenses incurred by Serious Outcomes Ltd.

    4. Unforeseen circumstances
    In the unlikely event that Serious Outcomes Ltd must cancel a course, the Client will be given as much notice as possible and offered either an alternative date or a full refund of fees paid.
    Liability will be limited to the amount of the contract value Serious Outcomes Ltd shall not be liable for reimbursing any costs, damage or loss (including travel or accommodation arrangements) incurred by individual participants or the Client.
    If, for whatever reason, it is necessary for Serious Outcomes Ltd to postpone or change the date of the training, Serious Outcomes Ltd shall not be liable for any expenditure, damage or loss incurred by the Client.
    If by re-arrangement or postponement the in-house training can take place, the agreed proposal between the Client and Serious Outcomes Ltd shall remain in force and will be subject to these existing terms and conditions.

    5. Changes
    The Client may alter the names of course participants up to 10 working days prior to the start of the course. Changes after this time will incur a £25 administration charge per name . Any resulting additional costs for materials and postage must be paid by the Client prior to goods being sent.
    A request for additional delegates must be made no later than 7 days prior to the course start date. All fees for additional delegates must be paid in full before the course start date.
    Serious Outcomes Ltd reserves the right to make alterations to the training where necessary.
    Serious Outcomes Ltd reserve the right to exclude Clients from the course (without refund) at any time if their behaviour is such that it impacts on our ability to deliver the course as originally intended.

    6. Serious Work IP

    Clients will respect SeriousWork’s practised-based approach to training LEGO® Serious Play® facilitators. You are free to use the SeriousWork ideas and methodologies explained in respect of your own facilitation practice. You agree NOT to use SeriousWork training IP including our training model, approach or workshop plans, to train other LEGO® Serious Play® facilitators. Any such breech will be viewed as an “Intellectual Property Infringement” in accordance with UK Intellectual Property law which includes, but is not limited to, all aspects of trade marks, patents, copyright and designs. If you'd like to be a SeriousWork LEGO® Serious Play® facilitator trainer, training individuals, groups or organisations the SeriousWork way, you agree to be licensed by us first.
  • Face-to-face courses

    These Terms and Conditions should be read and accepted by you prior to accepting a place on any of our Face-to-Face Classroom based courses. You accept that by purchasing our service, you agree to be bound by these Terms and Conditions. Serious Outcomes Limited is a registered Company trading as SeriousWork and ProMeet.

    1. Payment terms Places for LEGO® SERIOUS PLAY® Facilitation Training should be booked online at https://www.serious.global/shop/ or via hi@serious.global. Standard payment terms for classroom based training courses are: All outstanding balances must be paid in full 4 weeks before the course commences. Please quote purchase order numbers where applicable. Once a place has been booked on a SeriousWork Facilitation course, then a binding contract will be deemed to have been formed between Serious Outcomes Ltd and the Customer. All Terms and Conditions will apply from this date.

    2. Fees As a UK business, all SeriousWork Face-to-Face courses delivered in the UK or Europe are subject to the current UK VAT rate. Business to business transactions with the EU are outside the scope of UK VAT but the Customer must provide a valid EU VAT number. It is then incumbent upon the Customer to use the 'reverse charge’ to show the VAT in their return. If an EU Customer does not have a valid EU number, VAT will apply. UK customers are liable to pay VAT. Customers based in the rest of the world are outside the scope of UK VAT and VAT will not apply.

    3. Cancellations
    Should circumstances mean that the Customer must cancel their attendance at a course we will be happy to transfer their booking to an alternative course or alternatively the following refund structure will apply:
    More than six weeks prior to the course start date – 100% refund
    Two to six weeks prior to the course start date - 50% refund Less than two weeks prior to the course start date – no refund
    Non-attendance at course - no refund
    Please note cancellations must be made in writing via email. In extenuating circumstances the refund structure may be flexible.

    4. Unforeseen circumstances
    Serious Outcomes Ltd reserve the right to cancel any course with insufficient numbers. In this event, the Customer will be given as much notice as possible and offered either an alternative course date or a full refund.
    If, for whatever reason, it is necessary for Serious Outcomes Ltd to postpone or change the date of the training, Serious Outcomes Ltd shall not be liable for reimbursing the cost of travel or accommodation arrangements, any expenditure, damage or loss incurred by the Customer.
    Liability will be limited to the cost of the course.
    Serious Outcomes Ltd shall not be liable for reimbursing the cost of travel or accommodation arrangements, any expenditure, damage or loss incurred by the Customer.
    If by re-arrangement or postponement the training can take place, it will also be subject to these existing terms and conditions.

    5. Changes

    The Customer may alter the names of course participants up to 10 working days prior to the start of the course at no extra charge. Changes requested after this time will incur a £25 administrative charge per name.
    Serious Outcomes Ltd reserves the right to make alterations to the training where necessary.
    Serious Outcomes Ltd reserve the right to exclude Customers from the course (without refund) at any time if their behaviour is such that it impacts on our ability to deliver the course as originally intended.
    Serious Outcomes Ltd reserve the right to change the venue of courses should the need arise.

    6. Serious Work IP

    Customers will respect SeriousWork’s practised-based approach to training LEGO® Serious Play® facilitators. You are free to use the SeriousWork ideas and methodologies explained in respect of your own facilitation practice. You agree NOT to use SeriousWork training IP including our training model, approach or workshop plans, to train other LEGO® Serious Play® facilitators. Any such breech will be viewed as an “Intellectual Property Infringement” in accordance with UK Intellectual Property law which includes, but is not limited to, all aspects of trade marks, patents, copyright and designs. If you'd like to be a SeriousWork LEGO® Serious Play® facilitator trainer, training individuals, groups or organisations the SeriousWork way, you agree to be licensed by us first.
LEGO, SERIOUS PLAY, the Minifigure and the Brick and Knob configurations are trademarks of the LEGO Group, which does not sponsor, authorize or endorse this website. SeriousWork respects and aligns with the the LEGO® SERIOUS PLAY® trademark guidelines

LEGO® SERIOUS PLAY® © 2017 The LEGO Group
SERIOUSWORK uses the LEGO® SERIOUS PLAY® method described in the LEGO Group Open Source Guide made available by LEGO under a Creative Commons licence ‘Attribution Share Alike’

©SERIOUSWORK 2021. SeriousWork and ProMeet are a part of Serious Outcomes Ltd a UK based company number 11115058.