These Terms and Conditions should be read and accepted by you prior to accepting an in-house proposal. You accept that by purchasing our service, you agree to be bound by these Terms and Conditions. Serious Outcomes Limited is a registered Company trading as SeriousWork and ProMeet.
1. Payment terms
In-house proposals for LEGO® SERIOUS PLAY® Facilitation Training can be requested via https://www.serious.global/learn/in-house-lego-serious-play-training-course/. Proposals should be accepted in writing via email.
Serious Outcomes Ltd standard payment terms for in-house training courses are: Full contract value should be paid 4 weeks before the training commences. Please quote purchase order numbers where applicable.
Once the proposal has been accepted for an in-house course, then a binding contract will be deemed to have been formed between Serious Outcomes Ltd and the Client.
All Terms and Conditions will apply from this date.
2. Fees
In-house courses are charged on the basis of agreed contract value (as per the proposal) plus agreed expenses.
As a UK business, all SeriousWork In-house courses delivered in the UK or Europe are subject to the current UK VAT rate. Business to business transactions with the EU are outside the scope of UK VAT but the Client must provide a valid EU VAT number. It is then incumbent upon the Client to use the 'reverse charge’ to show the VAT in their return. If an EU Client does not have a valid EU number, VAT will apply. UK Clients are liable to pay VAT. Clients based in the rest of the world are outside the scope of UK VAT and VAT will not apply.
3. Cancellations
Should circumstances mean that the Client must cancel their course the following charges will be applicable:
More than four weeks prior to the course start date – 15% of contract value
Two to four weeks prior to the course start date – 50% of contract value
Less than two weeks prior to the course start date – 100% of contract value
Please note cancellations must be made in writing via email.
Where payments have been made in advance, a refund will be provided after the appropriate deductions.
Where payment is yet to be made, an invoice will be issued for the appropriate cancellation fee.
The Client will be liable for reimbursing the cost of any travel, accommodation and subsistence expenses incurred by Serious Outcomes Ltd.
4. Unforeseen circumstances
In the unlikely event that Serious Outcomes Ltd must cancel a course, the Client will be given as much notice as possible and offered either an alternative date or a full refund of fees paid.
Liability will be limited to the amount of the contract value Serious Outcomes Ltd shall not be liable for reimbursing any costs, damage or loss (including travel or accommodation arrangements) incurred by individual participants or the Client.
If, for whatever reason, it is necessary for Serious Outcomes Ltd to postpone or change the date of the training, Serious Outcomes Ltd shall not be liable for any expenditure, damage or loss incurred by the Client.
If by re-arrangement or postponement the in-house training can take place, the agreed proposal between the Client and Serious Outcomes Ltd shall remain in force and will be subject to these existing terms and conditions.
5. Changes
The Client may alter the names of course participants up to 10 working days prior to the start of the course. Changes after this time will incur a £25 administration charge per name . Any resulting additional costs for materials and postage must be paid by the Client prior to goods being sent.
A request for additional delegates must be made no later than 7 days prior to the course start date. All fees for additional delegates must be paid in full before the course start date.
Serious Outcomes Ltd reserves the right to make alterations to the training where necessary.
Serious Outcomes Ltd reserve the right to exclude Clients from the course (without refund) at any time if their behaviour is such that it impacts on our ability to deliver the course as originally intended.
6. Serious Work IP
Clients will respect SeriousWork’s practised-based approach to training LEGO® Serious Play® facilitators. You are free to use the SeriousWork ideas and methodologies explained in respect of your own facilitation practice. You agree NOT to use SeriousWork training IP including our training model, approach or workshop plans, to train other LEGO® Serious Play® facilitators. Any such breech will be viewed as an “Intellectual Property Infringement” in accordance with UK Intellectual Property law which includes, but is not limited to, all aspects of trade marks, patents, copyright and designs. If you'd like to be a SeriousWork LEGO® Serious Play® facilitator trainer, training individuals, groups or organisations the SeriousWork way, you agree to be licensed by us first.